T-Mobile

Hope you never want to view your bill or basically any information via the app. Absolutely useless. Will never load even if you have perfect signal or full wifi connection. Also signs you out constantly and is a hassle to get back into and will say your password is incorrect even when it’s not.

Download app and it was working fine on 2020. All of a sudden, it just spins and flashes. I have to log in through the web browser to pay bill or check information.

This company in general isn’t very good at helping customers on support. They use people from countries that barely speak English and they don’t know how to help you. I was billed an extra $30 for “prorated charges” is what they call it. But basically if you use up your data on the t-mobile internet box, then select a new plan with more data. They charge you $30, you don’t get access to that data, and then you go without internet for the rest of the month, then you get billed for the plan you selected, and when it runs out, you don’t have internet. And it’s based on where you are located and how many people are using the towers, so you never get the fastest speeds or even speeds close to what’s advertised. Don’t get this internet service, it’s a scam, you are better off getting Starlink, or just getting a legit service provider. At least when you pay for internet from other service providers you will consistently have internet for the whole month. I would return this box but I think they’re gonna charge me $200 for it. Even though I plan on returning it.

Requires iOS 16?!? C’monnn

Y’all the best

This is the only carrier with great customer service, sometimes we have a disagreement but T-Mobile will always make it right! I have been with T-Mobile for 20 years and their service areas just keep getting better. Can’t go wrong with T-Mobile and I know I’m very demanding.

💯💯💯💯

I gave older iPhone that lacks ios16. The app’s install says it will download the latest compatible version but doesn’t. When I start the app it displays a screen saying I need to update my phone. So where’s the ‘latest compatible version’ it claims to have installed???? Very poor service from a company like t- mobile.

Mala atención

I spoke with Daniel and he so helpful! He made it easy for me to get a resolution!