GIANT Rx

I used to love this app. However, it is often unusable since the update in early 2024 (freezes or won’t login). It’s also not very useful because a prescription is only visible once it is filled and ready to pick up. This means there is no way to tell if a prescription has been successfully sent and is being processed. I’ve had to resort to calling the pharmacy to verify its receipt of a prescription only to learn that it was on back order. The prior edition of the app simply showed the prescription was “in process.” I don’t see why adding the ability to pay for prescriptions via the app justifies making the app useless.

Great app, soften the experience of having to refill a prescription and get doctors approval, thanks

The combination of my grocery card with payment for my pharmacy has locked me out of seeing my prescription history for ordering and no one seems to be able to fix it. I have gone into the store/ pharmacy and spoken to your IT team :)

Scanning label was so easy and fast

No issues

I want to start by saying giant pharmacy in my town is really wondering. I only have positive things to say about them. The app for giant used to be great as well, but it was recently updated and changes were made that make everything harder. #1. I used to be able to simply use Face ID to sign in. With the update I had to sign in using my password, and then start using a PIN. Which was fine except that sometimes the app won’t let me use the PIN. No matter what I do. It makes me use the password and won’t accept my password until I make a new password. I’ve had to do this 2 times now. I think I may have it set up now to use Face ID again but who knows when it will require me to enter my password again which will make me have to change my password which is already something I won’t remember because it wouldn’t let me change it to any passwords similar to my old password!! #2 With the update I can no longer see any prescriptions anywhere on the app between requesting a refill and having the it show up as filled. Previously I could see if it was in process, or too early to refill or if there was another issue. However now I can not find it anywhere on the app, so I don’t even know if it’s in process. Please fix these issues!

The ladies at work at this Giant in the Pharmacy department are always pleasant helpful with any question I may have at any time.

It took several tried to be able to get back into the app. I finally was able to by digging up a script and typing it in to get my profile to recognize. This app is a pain. There is also no way to get zero refill scripts off the view of scripts ready to refill. Very frustrating.

Receiving refill reminders is great. Pharmacy staff is friendly and helpful. Highly recommend Giant Pharmacy

I can’t find a way to turn on/off auto-refill on my prescriptions. Other pharmacy Apps have this feature.