A scam in plain view. Check their website - they advertise their services to call centers promising them to increase their call rates. Amazing - they tell us they stop telemarketers while at the same time tell call centers that if they purchase their services they can make more targets calls. Guess how…? By selling them our data of course!

Really wanted to like this app. I get a ton of spoofed calls and other scam calls. They almost all come from two New York area codes. Hiya offers “prefix blocking” so blocked those two prefixes. But all of those calls still come through on my phone. Also since I’ve got the app the amount of scam calls I’ve gotten has about tripled making me think if you sign up for this service they have fake numbers call you on purpose to try to prove it works. I tried to contact support about my issues with the app. After 10 days they responded with “sorry it took us so long to respond do you still need help?”. Yes. I still needed help. You never responded. Responded to that. Been 10 days again with no follow up. Don’t waste your money. Don’t believe that they care when they follow up on this review with a “please reach out and we will help you” either. They’re just trying to save face.

Call screening setup has no way to exit if it doesn’t work. Tried deleting app and reinstalling… same issue. Go somewhere else.

My opinion

I relied on this app for several years but their total lack of support recently has made me feel cheated. I have reported a genuine bug three times and received either no response or useless boilerplate. Read their “support” policy before buying. They admit they may not reply to you. I’m done with Hiya.

Works great!

This app was good when I first downloaded it, but it no longer marks spam unless I have put in the number previously and marked it as spam. It now offers more info on a number if I upgrade to the paid version. I get better results looking up the number online.

Please fix

This app is very helpful to identify callers. I was the impression that cell phone numbers were not to used for Robocalls. The app is easy to use and has saved me time by not answering unknown callers. Thank you.

I’m getting more spam calls since installing Hiya than I did before. Very little functionality on this app. Some websites said Hiya would allow you to block entire exchanges, but that is not true. You can only block numbers one at a time, which makes the product useless.