At this moment the App does not open, it does not work and I missed 3 cards, and when trying to call support, I cannot speak or resolve the problem.

Several weeks ago, my card reader stopped working. Contacted Chase and they sent me the new "Blue" reader. Comes without instructions, but pretty self explanatory. Charged all day and then paired it the following. First card, wouldn't work. Called support and a half hour later, they determined it was faulty and would send another one. A week later, my neighbor brought it to me since FedEx stupidly brought it them the week before. Same process. Same result. Called support. Same result. Just done. Chase doesn't care how much money I am losing (as they are making more).

The September 2023 app update caused terrible timeout errors and freezing issues for over a month, that forced us to go cash-only for weeks. Phone support wait times ranged up to 90 minutes and always involves offshore rep transferring to onshore rep where hold times are even longer. Support reps claim they aren’t aware of known issues easily found in these App Store ratings. Timeout errors seem to have reduced after 2 months but the card reader now often disconnects / unpairs from the app in the middle of transactions without warning. Chase setup documentation for pairing a card reader is okay, but there is zero troubleshooting documentation for re-pairing a disconnected reader. Do better Chase!

App had been working mediocre at best, but still worked. After their most recent update the app is an absolute pain to use. Super long load times, constantly times out transactions and i have to keep logging in and out in order to run transactions. I’m gonna have to switch to square.

Often can’t connect to the card reader, randomly times out. It’s virtually unusable.

Slowly.

Please iron out the bugs on the new version. Old one worked mostly fine. This one is slow to log in and keeps locking up.

Every-time there is an update come is it becoming slow and sometimes cant even access to it.

We’ve been using this app for business for a while. And since the update recently it’s been horrible. It doesn’t auto log you out at the end of the day anymore. Which is nice buuuuut the next day when you try to do a sale it won’t process. Just spins and spins. You have to log out. But logging out doesn’t even work because it spins and spins trying to log out. Even closing the app doesn’t work. This week alone I’ve had to delete the app and re-download daily.

Just like one of the other reviewers stated; when I try to process a sale in the Chase Mobile credit card reader it keeps saying the sale is timed out and it does that multiple times until the sale finally goes through after an extremely frustrating 3-4 attempts. Then finally it will go through and the receipt screen will pop up. Chase Merchant please hire app developers who know what they are doing and fix this issue before all of us start processing with Square, PayPal or another company!!!!!