Save your time and money and energy. DO NOT GO WITH CHASE PAYMENT SYSTEMS.

After the recent update this app stopped working altogether. The app closes seconds after you try to open it. It’s been a month like this. Hello, Chase?

Recent app update has made this app unusable. The application keeps wanting to launch in landscape mode and tries to correct itself to portrait mode, but is unable to do so. Therefore, the app crashes every time…

At this moment the App does not open, it does not work and I missed 3 cards, and when trying to call support, I cannot speak or resolve the problem.

Several weeks ago, my card reader stopped working. Contacted Chase and they sent me the new "Blue" reader. Comes without instructions, but pretty self explanatory. Charged all day and then paired it the following. First card, wouldn't work. Called support and a half hour later, they determined it was faulty and would send another one. A week later, my neighbor brought it to me since FedEx stupidly brought it them the week before. Same process. Same result. Called support. Same result. Just done. Chase doesn't care how much money I am losing (as they are making more).

The September 2023 app update caused terrible timeout errors and freezing issues for over a month, that forced us to go cash-only for weeks. Phone support wait times ranged up to 90 minutes and always involves offshore rep transferring to onshore rep where hold times are even longer. Support reps claim they aren’t aware of known issues easily found in these App Store ratings. Timeout errors seem to have reduced after 2 months but the card reader now often disconnects / unpairs from the app in the middle of transactions without warning. Chase setup documentation for pairing a card reader is okay, but there is zero troubleshooting documentation for re-pairing a disconnected reader. Do better Chase!

App had been working mediocre at best, but still worked. After their most recent update the app is an absolute pain to use. Super long load times, constantly times out transactions and i have to keep logging in and out in order to run transactions. I’m gonna have to switch to square.

Often can’t connect to the card reader, randomly times out. It’s virtually unusable.

Slowly.

Please iron out the bugs on the new version. Old one worked mostly fine. This one is slow to log in and keeps locking up.