Made my business functionality easier

Index makes it so simple to keep all of my business needs in one place, and I am absolutely loving all of the features! Thank you so much Index!

The best app ever!!! Love it, using it everyday for texting, calling ❤️❤️❤️

Save your time and money and stay away. Had this app for a while now and it’s often malfunctioning, signing you out, cant log in, echo during calls, delays during calls, other side of call cant hear you, etc. the list goes on! Horrible app, stay away!! Oh and their customer service is the worse I have seen. No phone support and whoever is texting to “help”, is texting several other customers simultaneously. YOU are NOT their priority!

Just what I needed with exceptional features. This will be the beginning of the third, yes third year, of consistent service. Thank you

I love the Quick Text feature. I send the same message to people everyday as a reminder. Love that it store it so that I don’t have to type it everyday.

I’ve been using this for my business for years. When they make changes I have to fight with customer service to get things addressed. My number was blocked a month ago and they never told me. I just had to call them to get it set back up, but it shouldn’t have happened in the first place and I have no idea how much business I lost because of this. After it was set back up, it took 2 weeks for me to realize my text messages weren’t working. I’m still trying to get this corrected. This is unacceptable and can kill a small business when you depend on your phone.

I’ve been a long-time user of this app, originally with Sideline and then transitioned into Index, relying on it consistently for business operations. But after years of stable use, my account was suddenly blocked without clear explanation. When I reached out to support, I was given vague responses like “please be mindful of our Terms of Service” — yet no one could specify what terms were supposedly violated. After submitting multiple reviews and asking directly what part of the policy I breached, I was met with canned, unhelpful replies. Even worse, they told me to log into my account to cancel my subscription… despite the fact that my account was blocked and inaccessible (which I had already explained multiple times). The level of incompetence and dismissiveness from the support team was astonishing. This service has not only failed to provide transparency, but their careless approach has directly impacted my business. Communication was robotic at best, and there seems to be little regard for customer experience or accountability. If you rely on a business line for your work, I highly recommend looking elsewhere. The inconsistency and lack of clarity here simply aren’t worth the risk.

Business line missed a lot of inquires, numerous times I’ve had customers not receive my text messages. Not to mention the customer service does not even have a number to call.

Using Index has been great for me as a makeup artist, and has made communicating with my clients much more streamlined!