Won’t recognize subscription
1
By LavaWitch
I can’t access my subscription because the “free trial ended banner” won’t go away. Apple shows my subscription is valid, but I cannot access any puzzles. Support sent me an email saying they can’t provide individual support and to reinstall the app (I did; 3 times).
Paid for subscription and doesn’t work
1
By Teruokun
Was working until my subscription was auto-renewed and the new sorted puzzle was released. Now it won’t recognize my subscription even after resourcing app purchases. Cancelled my subscription even though it’ll last until next year as the app itself has been quite buggy especially regarding resuming a puzzle with notes in the kakuro and sudoku apps
Great puzzles, broken subscription system
2
By Nate
It doesn’t seem to recognize my subscription. I guess I’ll ask Apple for a refund. Too bad, because these are high quality puzzles and one of the few daily cryptic crosswords available to US solvers.
Subscription not recognized
1
By steve.ellmore
I just subscribed for a year after my trial ended, and the app crashed during my purchase. ITunes shows my subscription as active, and I have been charged, but the app keeps telling me I need to subscribe, and won’t let me access the puzzles. Totally unacceptable.
Usually works OK
2
By Amoney158
But cannot get Normal Sudoku and Killer Sudoku without freezing.
Malfunctioning
1
By rked472
When I initially subscribed to Telegraph Puzzles, the App worked fine except I was unable to access older puzzles, always getting a message indicating I was offline, which wasn’t the case. I was okay with that; however, 2 months ago (10/23), the App suddenly stopped working, giving me endless “Oops something went wrong”messages on both the iPhone and iPad version. I contacted customer service and the tech did a soft reset for me, but it didn’t work. Now, 12/23, the iPad app still doesn’t work, giving the same error messages. The iPhone version works partially. I still can’t access older puzzles and the Appdoes not update the puzzles daily. I randomly get a new puzzle and often get puzzles I’ve already completed days earlier. Please fix this so I can use my subscription!
Full of bugs, but puzzles ok
2
By JackBaggers
Good app for accessing the puzzles, but it’s got many bugs and performance issues, most of which culminate in a whirring circle with no ability to do anything.
I haven’t yet managed to end a Panagram puzzle manually without the app hanging up, and today’s Cross Atlantic is simply a whirring circle with no other buttons on the screen - only option is to shut down the app and restart.
Selecting a new box in a crossword or sudoku is slow and requires a pause before you can enter a letter/number. Plus, the keyboard is not as responsive as the regular iOS keyboard.
puzzles are fine, app needs work
3
By maddyhall15
i enjoy the puzzles, but there are a lot of bugs in the app and it’s not very user friendly. every time i complete a puzzle, i get stuck on what i’m assuming is supposed to be a completion page, but it never loads, just keeps spinning and spinning. when doing the plusword/crossword/etc, even when the option to “skip filled in squares” is turned on, it won’t skip any first/last letters of the word, which kinda defeats the purpose. it also doesn’t skip over already completed words/clues, even when “hide completed” is turned on. the puzzles are fun, but the app isn’t very functional
Confusing start, but the Sudokus and Kakuros make up for it
4
By torrestaurus
When I first opened the app, something popped up about turning my iCloud drive on and the app didn’t load. After turning it on in settings and reloading the app, it went through the 14 days free trial without asking for any information. There are plenty of different kinds of Crosswords puzzles, 3 different Sudokus and a Kakuro that changes every day. The Crossword puzzles might take some googling to solve. The Sudokus and Kakuro make sense and are enjoyable to solve.
Currently unplayable
1
By Kaylee6323
Any attempt to do anything on the very first page, log in / start free trial, im met with "internal error please try again later" for any action attempted after trying again later and being met with the same error ive given up.