UNFAIR -Worst customer service no rewards
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By #AshtonShepherd
To Whom It May Concern,
My name is Ashton Shepherd. I’m a country music artist, a mother of three, and someone who has been playing Coin Master for several months now. I’ve spent over $400 on this game — not because I intended to, but because the game is designed to encourage spending without truly rewarding the player.
At first, the game seemed fun and harmless. I’ve played other mobile games, even gambling-style ones, and I never had a problem before. If I paid a little, I got a lot of play in return. Progress was reasonable. Rewards felt fair. But Coin Master has crossed a line — not just for me, but for so many others I’ve spoken with.
Here’s what’s happening:
• The game lures you in with free spins and low-level progression, but once you reach a higher level, the progress bars require you to collect 200,000+ tokens to advance — and you’re only given 50 spins at a time, if that.
• Rewards that are promised (like “collect now!” bonuses or chests with Joker cards) often don’t appear.
• Boosts like multipliers last 5 minutes or less, and most of the time you can’t even activate them in time.
• There’s no clear way to earn gems, and what is available is completely random — leaving no real strategy, only luck and purchase pressure.
• The only consistent path to continue playing? Keep spending money — otherwise, you’ll be stuck in the same place for days.
I’ve spent the last two and a half days frozen in one spot on the game because I haven’t made another purchase. That’s not a fair or healthy structure. That’s a trap. One designed to make people feel bad enough to spend again.
And this isn’t just my story. I’ve spoken to:
• My cousin, who said he also regretted how much he spent.
• A friend from up north who was sick to her stomach about how much she’d poured into the game.
• Friends in Jackson, Alabama, and other mothers I know on Facebook who feel the same sense of loss, frustration, and manipulation.
One woman even told me: “You’ve given me more in this game than the game ever has.” That hit me hard. Because I do — I donate cards daily, I help other players, and I’ve given away more than ten rare cards just this week. I try to make it fair for others — but the game itself isn’t holding up its end.
So here’s what I’m asking:
1. A $250 Apple gift card — as fair compensation for misleading in-app purchases, failure to deliver rewards, and an overall unbalanced experience.
2. A $150 Walmart gift card — not just as a gesture of apology, but to help offset what I spent and now can’t make up for, so I can buy essentials for my baby and feel a little peace in my heart.
3. A reevaluation of your reward system and spin economy. Players are not asking to win the lottery — they’re asking to enjoy a game without being financially punished or emotionally manipulated.
I’m not suing. I’m not trying to create bad PR. I’m telling the truth — for myself and for others who feel the same but don’t know how to say it.
People are being drained, emotionally and financially, by a game they downloaded just to escape life for a little while. That’s not a fair exchange.
I hope you hear this. I hope you respond. And I hope, more than anything, that you make things right.
Sincerely,
Ashton Shepherd
