FirstNet Assist

FirstNet Assist

By AT&T Services, Inc.

  • Category: Reference
  • Release Date: 2019-07-25
  • Current Version: 1.5
  • Adult Rating: 4+
  • File Size: 119.88 MB
  • Developer: AT&T Services, Inc.
  • Compatibility: Requires iOS 11.0 or later.
Score: 2
From 43 Ratings


FirstNet Assist provides all primary and extended primary first responders with support tools at their fingertips. This app provides access to Customer Care using multiple methods, as well as providing real-time self-diagnostics based on your device brand and model. In case your device is uplift-ready, the app allows you to request uplift from the field to any current uplift request within 50 miles radius of your current location. FirstNet Assist requires a login to the FirstNet portal.



  • Great App!

    By Truth in Numbers 359
    Very handy and very useful app for trouble shooting. You can now add new information like, agency and relevant skills when making an Uplift Request. Authentication is now done inside the app. Easy to pay my bill too.
  • App is useless

    By DaFonz1975
    Just goes to show you that ATT doesn’t care about customer service to it’s first responders because this app is useless you can’t pay your bill or do anything. I canceled my service went back to Verizon
  • Don’t download this!

    By nsjfhdsjsk
    The app is worthless! It just redirects you to the website on one of your web browsers. Don’t know why the app was created.
  • What! Am! I! Using?

    By rubber_duckie_wanna_cracker
    AT&T in their infinite wisdom created an app that directs you to the website. Save your time and just go to
  • Horrible app

    By chrisb826
    Worst service and app I’ve ever dealt with. No one can answer questions. No one knows anything. Can’t pay my bill online or in the app. Can’t even have a live chat with someone. Every time I go on the app which sends you to the website no tech or representative is available. I’d rather pay the higher bill and deal with someone that know what’s going on. Hell I’d be happy if someone would just be there. So disgusted with FirstNet company.
  • Never can pay, no links work

    By Brooke S frustrated
    The app just takes you to a webpage, and I can never “manage my bill.” I can’t ever pay online, I can’t even view a bill, I don’t even get a bill in the mail. FirstNet is truly frustrating, so I’m not surprised the app is the same.
  • Billing ?

    By NicoleValdes
    They still haven’t fixed the billing issue. The app does not allow you to see your bills or pay them like it states. It prompts me to sign up for more lines when I go to manage my bill and doesn’t show my current line. I hope someone fixes these issues soon.
  • Complete crap! Waist of storage space

    By DavidDoncaster
    This serves no purpose. When you open this App it immediately Opens your web browser to the first net site where you then log in and use your web browser for all transactions. Absolutely no point. Unless your too lazy to open it from your favorites.
  • Pointless

    By Vanilla Cone 732
    There no point to having this app. I deleted it
  • Pointless

    By Roberto114
    Every time I attempt to view and pay bill online it does not work. App is pointless in that case