FirstNet Assist

FirstNet Assist

By AT&T Services, Inc.

  • Category: Reference
  • Release Date: 2019-10-01
  • Current Version: 1.3
  • Adult Rating: 4+
  • File Size: 120.02 MB
  • Developer: AT&T Services, Inc.
  • Compatibility: Requires iOS 11.0 or later.
Score: 2
From 35 Ratings


FirstNet Assist provides all primary and extended primary first responders with support tools at their fingertips. This app provides access to Customer Care using multiple methods, as well as providing real-time self-diagnostics based on your device brand and model. In case your device is uplift-ready, the app allows you to request uplift from the field to any current uplift request within 50 miles radius of your current location. FirstNet Assist requires a login to the FirstNet portal.



  • Horrible app

    By chrisb826
    Worst service and app I’ve ever dealt with. No one can answer questions. No one knows anything. Can’t pay my bill online or in the app. Can’t even have a live chat with someone. Every time I go on the app which sends you to the website no tech or representative is available. I’d rather pay the higher bill and deal with someone that know what’s going on. Hell I’d be happy if someone would just be there. So disgusted with FirstNet company.
  • Never can pay, no links work

    By Brooke S frustrated
    The app just takes you to a webpage, and I can never “manage my bill.” I can’t ever pay online, I can’t even view a bill, I don’t even get a bill in the mail. FirstNet is truly frustrating, so I’m not surprised the app is the same.
  • Billing ?

    By NicoleValdes
    They still haven’t fixed the billing issue. The app does not allow you to see your bills or pay them like it states. It prompts me to sign up for more lines when I go to manage my bill and doesn’t show my current line. I hope someone fixes these issues soon.
  • Complete crap! Waist of storage space

    By DavidDoncaster
    This serves no purpose. When you open this App it immediately Opens your web browser to the first net site where you then log in and use your web browser for all transactions. Absolutely no point. Unless your too lazy to open it from your favorites.
  • Pointless

    By Vanilla Cone 732
    There no point to having this app. I deleted it
  • Pointless

    By Roberto114
    Every time I attempt to view and pay bill online it does not work. App is pointless in that case
  • Just takes you to a browser

    By Polekat22
    No sense in it really. Everything you tap takes you to Safari where you log in to check hill etc
  • App overhaul

    The app is not very user friendly at all. It kicks you to a web base screen; after login to an app screen; and then becomes a nightmare. Need a serious revision for functionality of the ease-of-use and access more streamlined... When paying a bill it errors out every time. Developers involved need to be at the forefront to help responders as the regular AT&T app works better me writing about this one. It’s frustrating to know that a better solution is available but developers have not updated this to a more stable platform. I give it a zero star however forced to rate this until a revision comes out its not functional!
  • No Point?

    By D. Alton
    I’m not sure the point of this app. All it does is launch various websites that are slow and unintuitive. Logs out all of the time so you have to waste time reauthenticating. Seems like minimum viable product just to say you have an app.
  • Fancy pictures

    By Pinkmist2
    Doesn’t do anything but just take up space on my phone. Doesn’t do billing, can’t connect chat support. I mean seriously??? At least a “hey guys sorry about this app! We have no idea what it’s supposed to do, but thanks for downloading”.