CookUnity - A Chef Marketplace

The food and service is great and I have been using it rather happily for over a year, but the app itself is pretty miserable to use. - It regularly bugs out and does not load the week's menus at all, as it has been doing for a few hours today. - When they auto-fill your cart at the end of the week, for some reason it seems to always select meals that I've only ordered once or twice (and then given mediocre ratings too) instead of auto-selecting meals that I consistently order every week and have given 5-stars. Really frustrating when I forget or am too busy to deal with the (bad) app some weeks. - The cart quantity when browsing the menu becomes desynchronised with actual items in the cart. So when you empty the bad auto-selections from the cart and return to the menu to pick new ones, it shows all of the original selections as still being in the cart until you individually remove them. - It's just really slow. Tapping on literally anything takes multiple seconds to load or show a change. Occasionally it gets stuck loading and I have to close the app entirely. The website ordering experience is a little better so I'd just use that.

The meals are great, but the app is not. No app on my phone takes longer to open than Cook Unity. Sometimes I wait 20 seconds or more for anything to appear. Meanwhile I can stream 4k video to my phone with no issue, so the problem certainly is not my data connection. When it comes time to review meals I’ve eaten, I have to navigate so deep within the app that it feels like I’m a mile underground. Reviewing meals is probably the most difficult action to perform using the Cook Unity app. I sure hope the speed of opening the app and the ease with which meals can be rated is improved in the future.

This is my first time ordering from this service. Will report back in in a few weeks.

I love cookunity! The meal are great and I’m very pleased with the service! But someone please give the app some love!!It keeps crashing, and I’ve been having to use my laptop to order meals and would love to have the convenience of being able to do so when I am needing to do it last minute and don’t have access to my computer, thank you for reading of you did I hope you have a great day!

We have received these meals for 2 months. We’re very impressed with the sturdy and careful packing. The food tastes fair. It is too many boxes of food each week. We split one meal. We’re eating the meals five days after their EAT DATE. Too much food for us. We want to cancel our subscription today. 2/27/2024. Thank you.

Honestly as a new customer I’m seeing a lot of red flags. My order is due today and I have not received a tracking number of any sort. Also i noticed a lot of the issue customers have with app have never been addressed or fixed (reading reviews all the way back to April 2023) this tells me the company’s doesn’t really care for customer service what’s so ever. Definitely will have that cancel order button/phone call on standby in the next coming weeks.

The idea of the app is great and functionality when it actually works. This app seems have a lot of bugs as it often freezes up and you have to force close A LOT. Most of the time even after force closing it doesn’t work. The unfortunate part is when you go directly to their website (via mobile device) and attempt to log in it will route you to the app automatically so I’m back at square one with what I have been trying to do. I would say with a bit more work on the app I can see it’s potential however as of right now it’s more of an annoyance then convenience. This doesn’t take away from how good the meals are but maybe this will be addressed by CookUnitys IT department soon. I’m sure many people cancel service due to the lack of working tech.

Got absolutely crushed by one of their meals. I feel like I have malaria.

The service itself is really good. The food is good and delivery has been on time. This app is unusable to place an order. They will preload your cart as the deadline approaches, I spent a lot of time removing these items and adding new ones only for the app to get stuck and reload back with their recommendations. This happened to me three times in a row. I finally gave up and placed my order on the desktop.

I’m rating the app and not the food. The app is so glitchy it’s nearly unusable at times. Nothing loads. Website is equally problematic. This makes it very hard to update menus In a timely fashion. Developers- please please fix it. It’s definitely not my device or my service as I’ve tried from multiple platforms and multiple connections. It’s you.